If I return my order when will I be refunded?

If you have returned any eligible item using the pre-paid label provided by Pluckets, it will be checked and verified at our warehouse. If all of the return requirements have been met, your refund should be processed within 14 business days of the items being received and verified.

Once your refund has been processed, it can take up to 7 business days to reflect with your issuing bank. 

If you can see that your return items have been received and this date has now passed, just let us know so we can look into this for you.

If your items are eligible for return, we recommend that you use the return label provided by Pluckets as we cannot reimburse you for the return shipping cost if the pre-paid label was not used.

If, however, you have returned your items using an alternative return label please also provide tracking details when you get in touch.